Not video game related, but.. still needs to be said.
A couple months ago, I preordered the “Ultimate” Avengers Assemble phase 1 collector’s edition from Amazon (it’s the one that came with the suitcase, the tesseract, copies of all the movies..etc.. etc..). Here’s the link.
Turns out, some luggage company is suing Disney and Marvel, because the replica suitcase in the collection (which is supposed to look like the suitcase Nick Fury carried in the movies).. looks too much like one of their suitcases. As a result, Disney/Marvel have had to push the release of this collection back to sometime next year, while they redesign the packaging.
Totally not Amazon’s fault that the release date for this got moved back ~6 months (everyone thinks this will come in Spring of 2013 now)… All Amazon had to do, was keep my pre-order open until then, maybe shoot a ‘FYI’ email off to everyone that pre-ordered, just so they weren’t surprised when they didn’t get the movie on the 25th.
Amazon however, apparently wasn’t content with that.. They sent me an email this morning, letting me know about the delay, and that my pre-order was still valid. They also included a code to redeem for a free copy of the Avengers on Blu-Ray when it does street on the 25th!
Here’s some of the email text (minus the code, obviously):
We’re writing to let you know that the Marvel Cinematic Universe: Phase One-Avengers Assembled Collection will not be released by Marvel as originally expected. Instead, Marvel is planning to offer a similar collection in new packaging. The new collection will include the original titles offered with the first version of the item, and is expected to be available in the spring of 2013. To make this easy for you, we updated your order for the original collection and will ship the new collection when it becomes available. The price of the new collection will be the same as the original collection.
To show our appreciation for your understanding, we are providing you with a promo code to receive a free copy of Marvel’s The Avengers (Two-Disc Blu-ray/DVD Combo in Blu-ray Packaging). To be eligible, you must have placed your order between June 1, 2012 and August 28, 2012. Any cancelled orders are not eligible to receive the free copy. Codes must be redeemed by October 15, 2012.
So… Thanks Amazon for going above and beyond what you needed to do, without anyone screaming and hollering, or threatening to sue you for something that isn’t your fault!